Behavioural Services Manager - Residential Services - Kitchener

About Us

Clinical Staffing Supports connects qualified healthcare, behavioural, and community support professionals with organizations dedicated to delivering compassionate, high-quality care. We work with developmental services agencies, residential care providers, and community-based organizations to support individuals with developmental disabilities, autism spectrum disorder, complex behavioural needs, mental health challenges, and diverse support requirements.

Our focus is on connecting experienced behavioural professionals and leaders with residential care environments where their expertise can strengthen support teams, improve service delivery, and enhance the safety, independence, and quality of life of individuals supported.

The Role

We are seeking experienced and dedicated Behavioural Services Managers who are passionate about residential care, behavioural support, and improving the quality of life of individuals living in group homes and supported living environments.

In this role, you will oversee behavioural support services within residential and group home settings, provide leadership and guidance to frontline support teams, and ensure the consistent implementation of individualized Behaviour Support Plans (BSPs).

You will work closely with residential supervisors, Behaviour Support Workers, Registered Behaviour Analysts (RBAs), healthcare professionals, and families to promote safe, structured, and supportive living environments.

The ideal candidate will have strong experience managing complex behavioural needs, supervising residential support teams, coordinating crisis response, and promoting person-centred approaches that encourage independence, community inclusion, and meaningful daily living.

Key Responsibilities

Oversee the delivery of behavioural support services across residential homes and supported living environments, ensuring safe, consistent, and person-centred care.
Provide leadership, supervision, mentorship, and ongoing guidance to Behaviour Support Workers, Developmental Support Workers, Residential Support Workers, and other frontline professionals.
Coordinate the implementation, monitoring, and evaluation of individualized Behaviour Support Plans (BSPs) developed or approved by appropriately qualified clinical professionals.
Ensure behavioural strategies are consistently implemented across all shifts, including days, evenings, overnights, weekends, and holidays.
Collaborate with residential supervisors, house managers, Registered Behaviour Analysts (RBAs), and multidisciplinary teams to address behavioural challenges and improve support outcomes.
Support individuals with developmental disabilities, autism spectrum disorder, complex behavioural needs, mental health challenges, and dual diagnoses.
Monitor behavioural incidents, identify patterns and triggers, and coordinate proactive strategies to reduce behavioural escalation and improve safety.
Provide guidance to residential staff on positive behaviour support, crisis prevention, de-escalation techniques, and approved intervention procedures.
Conduct regular visits to residential homes to assess service quality, staff performance, environmental safety, and adherence to individualized support plans.
Support the development and implementation of structured daily routines, communication strategies, skill-building activities, and community participation opportunities.
Coordinate staff training, competency assessments, and ongoing professional development in behavioural support and crisis intervention.
Review incident reports, behavioural data, progress notes, and daily documentation to identify areas requiring additional support or intervention.
Collaborate with families, caregivers, substitute decision-makers where applicable, and external service providers to promote continuity of care and consistent behavioural approaches.
Support residential teams in managing high-risk behaviours, including aggression, self-injurious behaviour, property destruction, and other behaviours that may pose safety concerns.
Participate in interdisciplinary case conferences, behavioural reviews, and individualized support planning meetings.
Work with residential management to identify staffing needs, address operational challenges, and ensure appropriate support ratios based on individual needs.
Ensure services comply with organizational policies, applicable legislation, quality assurance standards, and approved behavioural intervention protocols.
Promote a positive and collaborative workplace culture that prioritizes staff safety, accountability, consistency, and professional growth.
Advocate for the dignity, rights, independence, and community inclusion of individuals residing in supported living environments.

Qualifications

Master’s degree in Applied Behaviour Analysis (ABA), Psychology, Behavioural Science, or a related field that meets the educational requirements for registration as a Registered Behaviour Analyst (RBA) in Ontario.
Current registration as a Registered Behaviour Analyst (RBA) with the College of Psychologists and Behaviour Analysts of Ontario (CPBAO), in good standing, is required.
Minimum 3–5 years of relevant clinical experience supporting individuals with developmental disabilities, autism spectrum disorder, complex behavioural needs, or dual diagnoses, preferably within residential or group home settings.
Previous experience in a clinical supervisory, behavioural consultation, or behavioural services management role.
Demonstrated experience providing clinical oversight, mentorship, and supervision to Registered Behaviour Analysts (RBAs), Behaviour Support Workers, Developmental Support Workers, and other residential support professionals.
Strong understanding of residential care operations, supported living models, and the unique challenges associated with providing 24-hour behavioural support.
Advanced knowledge of Applied Behaviour Analysis (ABA), Functional Behaviour Assessments (FBAs), Behaviour Support Plans (BSPs), Positive Behaviour Support (PBS), and evidence-based behavioural interventions.
Demonstrated experience conducting behavioural assessments, developing individualized Behaviour Support Plans, and evaluating intervention effectiveness through behavioural data analysis.
Extensive experience supporting individuals presenting with high-risk behaviours, including aggression, self-injury, and property destruction.
Strong understanding of crisis prevention, de-escalation, risk assessment, and emergency response procedures within residential environments.
Experience providing clinical direction, reviewing behavioural assessments and intervention plans, and ensuring consistent implementation of behavioural strategies across residential programs.
Knowledge of Ontario’s developmental services sector, including the Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008, and applicable Quality Assurance Measures under Ontario Regulation 299/10.
Familiarity with regulatory requirements relating to behavioural intervention strategies, restrictive practices, documentation, and incident reporting in developmental services settings.
Demonstrated ability to oversee clinical service quality, evaluate behavioural outcomes, and maintain compliance with professional and organizational standards.
Strong leadership, clinical judgment, conflict-resolution, problem-solving, and decision-making skills.
Excellent interpersonal, communication, organizational, and professional documentation skills.
Ability to collaborate effectively with residential managers, families, healthcare professionals, and multidisciplinary clinical teams.
Ability to respond to urgent behavioural incidents and operational challenges, including occasional after-hours support when required.
Valid First Aid and CPR certification, as required by the placement setting.
Valid Ontario driver’s licence and ability to travel between residential locations, where required.
Ability to meet applicable background screening requirements, including a Vulnerable Sector Check, and other site-specific onboarding requirements.

Benefits

Independent Contractor position
Flexible work hours

How to Apply:

To apply, email your resume to info@clinicalsupports.com with the subject: “Behavioural Services Manager application – Kitchener-Waterloo”.