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Program Manager - Community & Residential Services - Mississauga

About Us

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Clinical Staffing Supports connects qualified healthcare, behavioural, and community support professionals with organizations dedicated to delivering compassionate, high-quality care. We work with healthcare and community-based organizations to support individuals with developmental disabilities, complex behavioural needs, mental health challenges, and diverse support requirements. Our focus is on connecting experienced professionals and leaders with organizations where their expertise can strengthen service delivery, enhance team performance, and improve the quality of life of individuals supported.

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The Role

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We are seeking experienced and compassionate Program Managers who are passionate about community and residential services, program development, and supporting individuals with complex care needs.

In this role, you will oversee the delivery of community-based and residential support programs, provide leadership to multidisciplinary teams, and ensure services are delivered safely, effectively, and in accordance with organizational standards. You will be responsible for supporting daily operations, supervising staff, coordinating individualized support plans, and promoting a person-centred approach that enhances the independence, well-being, and quality of life of individuals supported.

 

Key Responsibilities

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  • Oversee the daily operations of community and residential programs, ensuring safe, effective, and person-centred service delivery.

  • Provide leadership, supervision, coaching, and ongoing support to frontline staff and multidisciplinary teams.

  • Coordinate the development, implementation, and evaluation of individualized support plans, behavioural support plans, and service delivery strategies.

  • Ensure programs meet organizational policies, applicable legislation, regulatory requirements, and quality assurance standards.

  • Monitor staffing levels, scheduling, and resource allocation to maintain consistent and effective program coverage.

  • Support individuals with developmental disabilities, complex behavioural needs, mental health challenges, and other diverse support requirements.

  • Collaborate with behavioural consultants, healthcare professionals, families, caregivers, and community partners to coordinate comprehensive care.

  • Identify and respond to behavioural incidents, emergencies, and operational challenges while ensuring appropriate crisis intervention and risk management procedures are followed.

  • Conduct regular program evaluations, identify areas for improvement, and implement strategies to enhance service quality and operational efficiency.

  • Oversee incident reporting, documentation, staff performance evaluations, and compliance with organizational procedures.

  • Facilitate staff training, professional development, and the implementation of evidence-based support strategies.

  • Promote a positive, inclusive, and collaborative workplace culture that prioritizes staff well-being and quality care.

  • Participate in program planning, budget monitoring, resource management, and organizational initiatives.

  • Maintain effective communication with individuals supported, families, staff, senior leadership, and external stakeholders.

  • Advocate for the rights, dignity, independence, and community inclusion of individuals receiving services.

 

Qualifications

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  • Diploma or bachelor’s degree in Social Work, Psychology, Behavioural Science, Developmental Services, Healthcare Administration, or a related field.

  • Minimum 3–5 years of relevant experience in community services, developmental services, residential care, behavioural health, or a related setting preferred.

  • Previous experience in a supervisory, program coordination, or management role within a healthcare or community-based organization.

  • Strong understanding of person-centred care, individualized support planning, and community-based service delivery.

  • Experience supporting individuals with developmental disabilities, complex behavioural needs, mental health challenges, or dual diagnoses.

  • Knowledge of Ontario’s developmental services sector, including applicable legislation, quality assurance measures, and organizational compliance requirements.

  • Familiarity with behavioural support plans, crisis prevention, positive behaviour support strategies, and incident management.

  • Demonstrated ability to supervise, mentor, and support multidisciplinary teams.

  • Strong leadership, organizational, problem-solving, and decision-making skills.

  • Experience with staff scheduling, resource allocation, program evaluation, and quality improvement initiatives.

  • Excellent interpersonal, communication, conflict-resolution, and documentation skills.

  • Ability to work independently, manage competing priorities, and respond effectively to complex operational situations.

  • Proficiency in Microsoft Office and electronic documentation or case management systems.

  • Valid First Aid and CPR certification, as required by the placement setting.

  • Ability to meet applicable background screening, including a Vulnerable Sector Check, and other site-specific onboarding requirements.

 

Benefits

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  • Independent Contractor position

  • Flexible work hours

 

How to Apply:

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To apply, email your resume to info@clinicalsupports.com with the subject: “Program Manager application – Mississauga”.

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